|Australia Standard Shipping
||5-7 business days
||$10 for order under $90
FREE for order from $90
|Australia Express Shipping
||3-5 business days
|New Zealand Standard Shipping
||5-14 business days
- Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.
- Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations & other uncontrollable factors. These timeframes are out of our control, we will try our best to ensure you receive your parcel asap. Some items are unable to be shipped Internationally due to brand restrictions in Australia.
Tracking Your Parcel
Once your order has been packed and left our store, you will be emailed a tracking number by Australia Post.
Please check you junk mail as some customers find this email is redirected to this folder.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
For all other countries please refer to your local carriers.
Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.
Click & Collect
Click & Collect allows you to order online and pick up your purchase free from Eco Revolution store. However stock is subject to availability. We will send you a Ready for Collection email when your order is ready.
Store opening hours is from 9AM to 5PM everyday. Time may change on public holidays or some special occasions. We will let you know the time in Ready for Collection email.
Please call in to check before you pick up.
Eco Revolution Morley
Shop 114 Coventry Village
243-253 Walter Road West Morley 6062 WA, Australia
(+61) 8 9375 2674
REFUNDS & RETURNS
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has manufacturer's fault
- has a problem that would have stopped someone from buying the item if they had known about it;
- is unsafe;
- is significantly different from the sample or description; or
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Please note that the acceptable time for refund or replacement is within 28 days from the day on your receipt. Otherwise, we can refer you to the manufacturer during their warranty time.
Please keep your proof of purchase - e.g. your receipt.
If you wish to cancel an order you have placed, please call us immediately. All orders cannot be cancelled once shipped, we aim for same-day shipping, therefore, it's important you contact us as soon as possible.
If products in your order are out of stock, will contact you to advise when they are likely to ship, at which time you can cancel your order if this is not suitable.
Credit Card Refunds
While we endeavour to process credit card refunds on the same day, please allow up to 2 days for us to process your refund. This refund once processed is subject to normal bank clearing processes which do not always occur instantly and are out of our control but as a guide should settle in your account up to 3 days after processing.
You can create a return request by emailing us.